Travel Assistance

Assistance for travellers may be available from the following organisations.  To find out if you are eligible please contact the individual organisations.

Medical Companions

Volunteer companions are now available to accompany you from Flinders Street and the Southern Cross stations to your health care appointments in Melbourne. Bookings are essential. For information or to book an appointment call 1300 700 399 or visit Travellers Aid.

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Travel Companions 

People travelling to Wodonga (or Albury from Wodonga) for a medical appointment or essential non-medical activities such as banking, Medicare and pharmacy can now make use of assistance from the Travellers Aid Australia – Companion Service. 

The new companion service in Wodonga, offers trained volunteer companions to meet clients in Wodonga and accompany them via public transport, taxi or foot to medical or other essential activities in Wodonga and Albury.

The service is available for a $2 contribution. Volunteers can be booked by calling 1300 704 530 at least 48 hours in advance. People using the service are required to cover their own public transport and taxi costs.  If you are interested in becoming a volunteer companion, contact Travellers Aid.

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Victorian Patient Transport Assistance Scheme

This scheme subsidises the travel and accommodation costs incurred by rural Victorians and an approved escort, who have no option but to travel a long distance to receive approved medical specialist services. For more information or to download a claim form, visit VPTAS, or phone 1300 737 073 or (03) 5333 6040.

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Traveller’s Aid

Travellers Aid Australia offer support services and transport Information for passengers, particularly those with special needs.


49 High St, Wodonga 1300 704 530 


King George V Gardens, Wangaratta 1300 704 530   Mon – Fri  10.00am – 3.30pm 

Southern Cross Station:

03 9670 2072 Mon – Sun 7am – 10pm (for Buggy Service, bookings are essential 24 hours in advance)

Emergency Relief: (Only from Southern Cross Station)
03 9670 2873 Mon – Fri: 9:30am – 4pm, Sat and Sun: 12pm – 4pm

Flinders Street Station:
03 9610 2030 Sun – Thu: 8am – 8pm, Fri – Sat: 8am – 10pm

Medical Companion
Project: 1300 700 399 (bookings are essential 24 hours in advance)

Visit Travellers Aid for more information.

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For all Emergency Patient Transport Call Triple Zero – 000

Non-Emergency Patient Transport (NEPT)

Non-emergency patient transport or NEPT is available for patients who do not require a time critical ambulance response and who have been assessed by a medical practitioner. Most NEPT transfers occur between hospitals and between home and hospital. Many nursing home patients are transported by NEPT to and from specialist health appointments and rehabilitation. The majority of non-emergency transports are provided by road, with a small number undertaken by air services.

Non-emergency patient transports need to be authorised by a medical practitioner. Authorisation considers whether there is a demonstrated medical requirement for ambulance transport on the grounds that:

  • the patient requires the use of the specialised equipment contained within the vehicle, or
  • the patient requires the skill levels and qualifications of staff on either an ambulance vehicle or on a non-emergency patient transport vehicle
  • a patient has an illness or a disability that makes it impractical to use any other form of transport, for example, severe immobility or disorientation.

For more information on this service phone 1300 366 313 or visit Ambulance Victoria.

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Inner City Hospital Map

An initiative of the Victorian Government’s Transport Connection Program, the inner Melbourne Hospital Map and Guide shows step-by-step information on how to get by public transport from Southern Cross Station to 14 CBD hospitals in Melbourne.Each hospital is clearly highlighted on both a Melways-style map and a customised map of inner Melbourne.

View map

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Volunteer Driver Pool

The Volunteer Drivers Pool is a register of drivers who are available to support the Community Vehicle Pool. Your group or organisation may have hired a vehicle but do not have a driver, for a variety of reasons, for example you do not hold the relevant license or group members are hesitant to drive the vehicle.

The Pool is there to fill in this gap. All the volunteer drivers on the register have been trained and are covered by the additional insurance whilst completing their duties. For more information phone the Network on 1300 704 530 or email us.

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Travel Training

Travel Trainers are individuals who have undertaken formal training with the Getting THERE Network and are available, within their local community, to provide travel training to groups or individuals.

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Angel Flight

Angel Flight is a charity that co-ordinates non-emergency flights to help country people trying to deal with the triple trouble of bad health, poor finances and daunting distance. All flights are free and may involve patients travelling to medical facilities anywhere in Australia.

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Scooter and Wheelchair Recharge

The RECHARGE Scheme™ services began in the Shire of Nillumbik in 2006. Over a thousand welcoming and inclusive organisations and businesses currently bear the RECHARGE Point™ logo at their premises.

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